Spa Ambiance DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
Name, email address, phone number, physical address
Opt-in records and timestamps for SMS communications
Non-Personal Information:
IP address, browser type, device information
Website usage patterns and analytics
Customer Communication:
Records of inquiries and service requests
Appointment details and preferences
2. How We Use Your Information
We use collected data for:
Providing and improving our services
Processing appointment requests
Sending transactional SMS messages you have opted into
Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms
By opting into our SMS messaging services, you agree to receive text messages related to your appointment booking and customer support.
Opt-In & Consent:
You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
You can cancel SMS notifications at any time by replying STOP
You will receive a final confirmation message and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately
Message Frequency & Content:
Message frequency varies based on your interactions with our business
Messages will be directly related to appointment booking and customer support
We do not send promotional content without specific consent
Help & Support:
Reply HELP for assistance or contact us at [email protected]
Customer support is available during business hours
Carrier Information:
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
4. SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
5. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information only with:
SMS aggregators and providers solely for delivering messages you have consented to receive
Third-party vendors who assist in our operations such as appointment scheduling
Legal compliance if required by law or valid court order
All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
6. AI Voice & Communication Technology
Spa Ambiance uses an AI-powered phone agent to answer inbound calls and assist with appointment booking. When you interact with our AI phone agent:
Your call may be processed to provide the requested service
A booking link may be sent to you via SMS during or after the call
You will only receive an SMS booking link if you have explicitly opted in to receive text messages
Voice interactions are used solely to assist with your appointment request
7. Data Security
We implement reasonable security measures to protect your personal information including:
Secure access controls
Encryption of sensitive data
Regular security assessments
8. Cookies & Tracking
We use cookies to analyze site traffic and improve website functionality. You may control cookies through your browser settings.
9. Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Opt-out of SMS messages by replying STOP
Request information on how we process your data
Withdraw consent at any time for future communications
10. Third-Party Links
Our website may contain links to third-party websites such as our booking platform. We are not responsible for their privacy practices and encourage you to review their policies.
11. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date.
12. Contact Us
If you have questions about this Privacy Policy contact us at:
Spa Ambiance 996 Howard Avenue, Biloxi, MS 39530 Phone: (228) 910-2030 Email: [email protected] Website: spaambiance.net
By using our website and services, you consent to this Privacy Policy.