1. Agreement to Terms

By accessing or using the website at spaambiance.net or any services provided by Spa Ambiance, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services. We reserve the right to update these Terms at any time. Continued use of our site after changes are posted constitutes your acceptance of the revised Terms.

2. Description of Services

Spa Ambiance is a massage and spa business located in Biloxi, Mississippi. We provide professional massage therapy, spa treatments, and wellness services. Our services include appointment booking, customer support, and AI-assisted phone answering. We use GoHighLevel as our CRM and communications platform to manage customer data, automate appointment reminders, and facilitate SMS and email communications.

3. User Responsibilities

By using our website and services you agree to:

• Provide accurate and complete information when submitting forms or booking appointments

• Use our website and services only for lawful purposes

• Not attempt to access unauthorized areas of our website or systems

• Not submit false or misleading information

• Be at least 18 years of age to use our SMS program or book services

4. Acceptable Use

You may not use our website or services to:

• Violate any applicable local, state, or federal laws

• Transmit any harmful, offensive, or fraudulent content

• Attempt to interfere with or disrupt our website or systems

• Collect or harvest personal information of other users

• Impersonate any person or entity

5. SMS Messaging Terms

Spa Ambiance sends transactional SMS messages to customers who have contacted us and explicitly opted in to receive communications via text message. Our AI phone agent answers inbound calls and with your consent sends you a booking link via SMS to schedule your appointment. Opt-in is collected verbally during the call or via our website contact form at spaambiance.net/contact with a dedicated SMS consent checkbox. Consent to receive SMS messages is never a condition of purchasing our services.

Types of messages you may receive:

• Appointment booking links

• Appointment confirmations and deposit reminders

• Rescheduling notifications

• Follow-up messages after service completion

• Promotional offers if you have specifically opted in to marketing messages

Opt-Out Instructions: You can cancel the SMS service at any time. Just text STOP to 228-967-7619. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help Instructions: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or by calling 228-967-7619 during business hours.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Message & Data Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Message Frequency: Message frequency varies based on your appointment activity and service usage. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Supported Carriers: Our SMS program works with all major U.S. wireless carriers including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

Age Restriction: You must be 18 years or older to participate in our SMS program.

Privacy Policy: If you have any questions regarding privacy, please read our Privacy Policy at spaambiance.net/privacy-policy

6. GoHighLevel Platform

Spa Ambiance uses GoHighLevel as its CRM, communications, and automation platform. Through GoHighLevel you may receive appointment-related emails, SMS messages, and phone calls. All communications are sent only with your explicit consent. GoHighLevel acts as a data processor on our behalf and is bound by its own data processing and privacy obligations.

7. Intellectual Property

This website and all of its content including text, images, logos, graphics, and service descriptions are the property of Spa Ambiance and are protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our express written permission.

8. Disclaimers

The information and services offered on this site are provided as is without warranties of any kind. To the fullest extent permitted by law we disclaim all warranties including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Spa Ambiance shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or related to these Terms shall not exceed the amount you paid to us in the 30 days preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Spa Ambiance and its owners, employees, and agents from and against any claims, liabilities, damages, losses, and expenses including reasonable legal fees arising out of or in any way connected with your access to or use of our website or services, your violation of these Terms, or your violation of any rights of another person or entity.

11. Termination

We reserve the right to terminate or suspend your access to our website and services without notice if we determine that you have violated these Terms of Service or if we discontinue our services for any reason.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Mississippi. Any disputes arising under or related to these Terms shall be resolved exclusively through binding arbitration in Biloxi, Mississippi.

13. Changes to Terms of Service

We may update these Terms from time to time. The latest version will always be available on our website with the effective date. Continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

14. Contact Us

For any questions regarding these Terms of Service contact us at:

Spa Ambiance 996 Howard Avenue, Biloxi, MS 39530 Phone: 228-967-7619 Email: [email protected] Website: spaambiance.net

By using our website and services you consent to these Terms of Service.